Parsons Remote Technical Support Team
New York City
The Challenges
Bruce Drummond and Steve Varga served as Fellows at the Parsons home base in New York City, building and maintaining a blog to support Fellows in the field in Africa and Eastern Europe. Drummond’s and Varga’s roles on the Support Blog varied greatly depending on the phases of the Fellowships (arrival/planning, design, and implementation) as well as the particular skill sets of each Fellow. The New York City team’s work focused on filling in the gaps between their colleagues’ capabilities and the requirements of each NGO. In addition to building and maintaining the technical aspects of the blog, on a daily basis Drummond and Varga responded to individual forum posts, Skype calls, and emails from the field.
The Solutions
The New York duo provided suggestions for research, design and technical solutions, visual and interface design, and art direction. Drummond’s and Varga’s work ranged from quick answers to full web site builds and implementations. OSI/ Parsons Fellowships In Information Design Collaborative Web Site 2010 At Parsons Drummond and Varga are now developing a collaborative web site for the Fellowship program. The site will be an open source workplace so that OSI/ Parsons Fellows and NGOs can connect on strategies and solutions. Organizations and individuals will be able to share best practices and avoid duplicating effort. The site will serve as a gathering place for Fellows and NGOs involved in similar work yet far-removed from one other geographically.

